PAYMENT TYPES?We accept Visa (except Visa Electron), Mastercard, American Express.
WHEN WILL WE TAKE YOUR PAYMENT?We will only debit your card when we dispatch your shoes to you.
DELIVERY ADDRESS?We can now dispatch items to addresses other than the billing address of the cardholder. We operate an address verification system for your security.
CONFIRMATION OF ORDER?Once your order has been received by us, you will receive a confirmation e-mail.
STOCK AVAILABILITY?The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of stock availability. If we are unable to fulfill your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.
HEEL HEIGHTS?Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.
SIZES?All sizes are shown in UK sizes.
DELIVERY TIMES?We aim to dispatch your order in 5-6 working days.
China: Please allow up to 7 working days from confirmation of order for delivery.?Asia: Please allow up to 14 working days from confirmation of order for delivery.
Rest of the world: Please allow up to 20 working days from confirmation of order for delivery.
DELIVERY CHARGES (PER ORDER)?China/HK/Taiwan: RMB35
Other Asian Countries: RMB75
Rest of the world: RMB150
HOW ARE YOUR ITEMS DELIVERED?China: Your items are sent either by EMS or UPS. On receipt of the goods a signature will be required.
International: Your items are sent either by EMS, DHL or UPS. On receipt of the goods a signature will be required.
Unfortunately we do not run a student discount offer.
EXCHANGES AND REFUNDS?Should you wish to exchange or return any items you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 28 days, enclosing a copy of your invoice to:
Wildcatshuz at China world tower 3701, Beijing, China 100004
Please send the shoes via a guaranteed delivery service, such as EMS, as we cannot be held liable for any goods lost in transit to us.
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
Please note that we are unable to accept the return of goods in person to our office address.
GENERAL?Wildcatshuz reserve the right to refuse any order.